As we enter the age of intelligent enterprises the requirement for effective change that drives organizational transformation becomes a strategic imperative. So, in this sense, what then is change management? It is a process of creating an enabling environment within which individuals and organizations are empowered to implement successful and sustainable change that drives organizational transformation in relation to business processes, capacity/skills, competency, organizational structure, technology.
Intelligent Enterprises, therefore, are those able to learn from experience, resolve issues, solve business problems, and use knowledge to adapt to new or changing situations/solutions. Combining the above I would hypothesize that the central objective of change is to mobilize and engage the organization to drive lasting improvements that deliver value-adding results. The focal points of value from this goal are seen surrounding the central objective/hypothesis in the diagram below.
Getting ready for this journey towards becoming an intelligent enterprise, therefore, requires that we have a change readiness program in place that relates to individuals and the organization alike making sure all are:
The approach to delivery is then driven from live real-time data that enables timeous decision making from the transactional level through the operational level to the strategic level even to the point of fixing or changing the operating model of the organization. It is therefore critical that executive management is engaged and involved because:
It is important to deploy a change management model to help drive the change process. We have developed and use a change management approach called The Business Maturity® 5C™ Model. It supports our oVo® Methodology in that integrates our being “Business-Focused” and “People Focused”. An overview of the approach and key definitions of the measures is shown in the diagram below.
Definitions of the respective measures are as follows.
The intended outcome is a delivery program supported by transformational change management that is focused on real people need that is action-oriented to ensure successful execution in building a value-based outcome for the business.
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