Order to Cash & Procure to Pay

Extending SAP Event Management Beyond Track & Trace

In the first article on SAP Event Management (EM), we explored use cases tied to Transportation Management (TM), Global Trade Services (GTS), Supplier Network Collaboration (SNC), and the highly popular Track & Trace scenario. Most companies begin with Track & Trace because it feels intuitive: Where’s my shipment, and is it on time?

But SAP EM offers far more. Within S/4HANA, it can be extended across multiple end-to-end business processes, delivering the kind of real-time visibility that keeps supply chains efficient, compliant, and profitable.

Two of the most impactful use cases are Order to Cash (OTC) and Procure to Pay (PTP).

Order to Cash (OTC): WIMO - Where Is My Order?

Years ago, when I chaired the SAP EM Influence Council, the number one request from users was visibility into the Order to Cash process. Today, SAP provides this as part of its Order Track and Exception Management solution.

At Reveal, we call it WIMO - Where Is My Order? It gives companies visibility into the full lifecycle of a sales order:

• Order Creation: Monitoring for delivery blocks, incompletion, credit holds, and status updates.
• Fulfillment: Outbound deliveries, production orders, and purchase orders tracked as individual event handlers.
• Logistics: Carrier and freight-forwarder updates (EDI 214/315) integrated into the process for shipment visibility.
• Financial Completion: Invoices and customer payments tracked to ensure terms are met.

By consolidating this into the SAP EM Web UI, companies gain end-to-end OTC visibility reducing disputes, accelerating cash flow, and improving customer confidence.

Procure to Pay (PTP): WIMPO – Where Is My Purchase Order?

The second most common SAP EM use case is Procure to Pay (PTP), which we call WIMPO - Where Is My PO?

This process tracks:

• Order Confirmation: Including changes to dates, quantities, or prices.
• Supplier ASN (Advanced Shipping Notice): Ensuring accurate inbound delivery data.
• Goods Receipt & Invoice: Detecting discrepancies at each step and tying them into vendor performance.

By integrating with EDI X12 850 messages, companies can ensure POs are successfully transmitted to suppliers on time. When suppliers miss expectations, SAP EM provides alerts and accountability, while also feeding vendor scorecards for long-term improvement.

The result? Greater transparency, stronger supplier relationships, and reduced cost-to-serve.

Why These Use Cases Matter

Most companies already own SAP EM, but without full adoption, it sits underused. By activating EM across OTC and PTP, companies can:

• Detect and resolve issues before they impact service.
• Improve working capital by accelerating payments and reducing disputes.
• Build accountability across customers and suppliers.
• Unlock hidden profit by eliminating manual firefighting.

At Reveal, we’ve implemented WIMO and WIMPO for organizations across industries—from manufacturers to entertainment leaders—helping them gain end-to-end visibility, faster decision-making, and measurable ROI.

Conclusion: End-to-End Visibility in SAP

SAP EM is more than just Track & Trace. With the right implementation, it delivers order-to-cash and procure-to-pay visibility that improves service reliability, strengthens vendor performance, and unlocks trapped profit in the supply chain.

Want to know where your supply chain visibility gaps are? Take the Self-Assessment to uncover where hidden profit may be leaking.