by Sean Elliffe
Your SAP implementation is behind you, and you are up and running. Transactions all are working, and the system is collecting and building data that is rich in content for analysis and improved decision-making. All the same, a question more often posed than not is “Did you get the ROI you anticipated?”
Expectations, or The Promise
In talking to companies across our client base and beyond, we hear of many anticipated expectations, most of which were key in influencing the cost-benefit decision. Some of these include:
The promise of these returns is / was an attractive proposition. However, only a small percentage of companies seem to really believe that they actually received the full anticipated return from the investment made.
Strategically, we know that the enterprise resource planning (ERP) system provides:
to name but a few. To get a sense of whether we are truly getting the ROI, we need to focus on key measures that can corroborate the facts and give us an indication of success. With this in mind, we also need to minimize the level of customization so that we are able to make use of the standard best practices built into the system and from which sound measures can be taken to report on.
What Questions Could Guide Measures to Focus On for ROI?
In developing good measures, consider three dimensions for any measure deemed important for the company:
I would suggest the following considerations as baseline measures to be used in this regard:
With these, ensure:
Best of luck getting your measures to start working for you — GO GET THAT ROI!Tags: return on investment, ROI, SAP implementation