45
minutes

Increasing Customer Satisfaction & Product Availability

Wednesday, August 19, 2020
11:00 am
CST
With
Kristie Bane
With
Kristie Bane

When we think about customer satisfaction, our thoughts often go to survey’s and data mining but not necessarily to how we are using SAP to support our customers’ expectation. We know that we use SAP to predict the demand in the marketplace and then use that forecast to drive our supply chain to deliver; so why don’t we see that immediate correlation? Within SAP we have the capabilities to support getting the right product, to the right place, at the right time; but are we accomplishing it to the customers expectation?

Key Takeaways:
•  What is the true definition of product availability?
•  Impact of predictability on product availability
•  How product availability impacts customer satisfaction

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