Confidently Make a Promise to Your Customer and Keep It – Every Time

Order FulFillment

Getting Order Fulfillment Right Has Never Been More Critical

The foundation of an exceptional and consistent customer experience begins and ends with perfect order fulfillment. That goal is described by the Supply Chain Council as a discrete measurement defined as a percentage of orders delivered to the right place, with the right product, at the right time, in the right condition, in the right package, in the right quantity, with the right documentation, to the right customer, with the correct invoice.

How well does your company do in meeting this definition? The answer might surprise you. According to a Bain & Company survey, 80% of companies believed they provided a superior customer experience, but only 8% of their customers agreed1.

So why the disconnect? To understand, you need to ask yourself, “Is the front of the house (sales/marketing/customer service) working in tandem with the back of the house (procurement/production/maintenance) toward the common goal of becoming a world-class preferred provider? If not, what can we do to make it happen?”

The process begins when both sides of the supply chain (front and back of the house) work together to move beyond the traditional blame game, ease collaboration tensions, and bridge organizational divides. That evolution is fueled by an adherence to a single source of truth, your ERP system, leading to a more capable supply chain with better information sharing and teamwork.

Connect

Discover where and when to connect with Reveal at upcoming webinars and industry events.

Business Guide to S/4 vs. ECC's New Planning Features & Functions

February 15, 2023
11:00 am
CST
With
Kristie
and
Martin
Learn more

Business Guide to S/4 vs. ECC's Production Finite Scheduling

April 12, 2023
11:00 am
CST
With
Eacliffe
and
David
Learn more

Business Guide to S/4 vs. ECC's Extended Warehouse Management

June 21, 2023
11:00 am
CST
With
Steve
and
Jason
Learn more

Business Guide to S/4 vs. ECC's Sales Order Monitoring & ATP

August 16, 2023
11:00 am
CST
With
Marcie
and
Kristie
Learn more

Business Guide to S4 vs. ECC's Purchasing Spend Analysis

October 18, 2023
11:00 am
CST
With
Wayne
and
Peyton
Learn more

SAPinsider Vegas 2023

Mar 20, 2023
Mar 23, 2023
Bellagio Hotel, Vegas, NV
Find out more

MasterClass SAP Supply Chain Bootcamp

Apr 19, 2023
Apr 21, 2023
Virtual
Find out more

Gartner Supply Chain Symposium Xpo 2023

May 8, 2023
May 10, 2023
Orlando, FL
Find out more

MasterClass SAP Supply Chain Bootcamp

Jul 19, 2023
Jul 20, 2023
Virtual
Find out more
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