GraceKennedy Limited, a global Caribbean food company, faced rising inventory costs, missed shipments, and fragmented supply chain practices that hampered service levels and operational efficiency. By partnering with Reveal and deploying the oVo® methodology, GraceKennedy unlocked profit hidden in its SAP system, achieving a 30% reduction in finished goods inventory, a 25% increase in service levels, and improved procurement productivity. Today, the organization runs leaner, smarter, and with greater confidence in its data and decision-making.

The Challenge

Despite its strong brand and global expansion, GraceKennedy struggled with growing operational inefficiencies:

• Service levels were declining due to frequent stock-outs and missed international shipments
• Inventory of raw materials, packaging, and finished goods had ballooned across manufacturing plants
• Planners and buyers relied on offline spreadsheets, lacking trust in SAP’s MRP proposals
• Supplier performance went unmeasured, and lead times were erratic
• The supply chain operated in silos, overwhelmed by firefighting and reactive planning

The Decision

Recognizing that SAP was not being fully leveraged and that manual workarounds were unsustainable, GraceKennedy sought a strategic partner who could drive real transformation. Reveal’s reputation for closing the gap between SAP capability and user behavior—backed by a proven track record of delivering measurable business outcomes—made them the ideal fit. GraceKennedy engaged Reveal to implement its oVo® methodology with a focus on inventory optimization, data confidence, and sustainable performance.

The Transformation

Reveal led a holistic transformation across GraceKennedy’s supply chain by:

• Educating buyers, planners, and managers on SAP’s untapped capabilities and inventory best practices
• Recalibrating MRP settings and frequency to enhance data timeliness and reduce manual intervention
• Instilling daily disciplines around exception management to shift focus from firefighting to proactive control
• Improving master data accuracy through targeted housekeeping efforts
• Advising executive leadership on structural process changes that enabled demand-driven manufacturing
• Re-aligning global supply chain groups under a newly appointed Chief Supply Chain Officer
• Establishing performance KPIs to ensure ongoing visibility, accountability, and sustainability

The Results

The impact of the Reveal engagement was immediate and far-reaching:

• 30% reduction in finished goods inventory across manufacturing plants
• 25% improvement in service levels to distribution facilities
• Significant reductions in raw and packaging material inventory
• Procurement team productivity improved by focusing on exception-based management
• Vendor performance visibility enabled better supplier collaboration and accountability
• Greater cross-functional integration and faster resolution of supply issues
• Elevated confidence in SAP data and readiness for future automation initiatives

GraceKennedy’s transformation highlights what’s possible when SAP is treated as a business asset—not just a system of record. By unlocking hidden profit and embedding sustainable disciplines, Reveal helped GraceKennedy future-proof its operations, improve agility, and reclaim control of its global supply chain.

Is your team using SAP to its full potential? Let’s uncover what’s hidden in your operations.