The Challenge
Thales, a leadingdefense and security organization, engaged Reveal Inc. to improve how SAP wasbeing used to manage critical supply and demand information and support betteroperational decision-making.
SAP contained the information needed to run thebusiness, but the organization didn't consistently operate from a single,trusted view of performance. Planning signals were weakened by overdue supplyand demand, unresolved exceptions, master data issues, and inconsistentownership.
The challenge wasnot simply better use of SAP. It was restoring confidence in the information,disciplines, and decisions required to run the operation.
The Decision
Thales recognizedthat the problem was not simply technology. What was missing was execution: ashared way of working that connected functions around the same operationaltruth and created accountability for acting on what the system was tellingthem.
That distinctionpointed to Reveal.
Rather than anothertechnology project or transformation roadmap, Thales needed a partner thatwould work inside the business, alongside the people responsible for planningand execution, while operations continued to run. Reveal brought anexecution-led approach focused on identifying the business opportunity in liveSAP data, addressing the conditions constraining performance, and establishingthe disciplines and governance required to sustain improvement.
The objective wasnot a better system. It was better operational control.
The Transformation
Reveal and Thalesestablished a disciplined, cross-functional approach connecting planning,procurement, production, inventory, and customer service around a shared viewof operational performance.
SAP exceptionsbecame triggers for action rather than background noise. Planning signals werecorrected, ownership became clearer, and teams began addressing problems attheir source, creating a more proactive, coordinated way to manage supply,demand, inventory, and service.
The Value Created
The effort unlockedsignificant business value by improving cash efficiency, inventory health,service performance, and operational reliability.
More importantly,it established the cross-functional discipline, accountability, and trusted SAPsignals needed to sustain those improvements. Leadership gained greater clarityon priorities, constraints, and emerging risks, while operational teams gaineda shared view of what required action and who was responsible for resolving it.
The result was amore controlled, responsive, and resilient operation, one better positioned toprotect service, release working capital, improve execution, and makebetter-informed decisions from the SAP investment already in place.
The Bigger Outcome
What began as aneffort to improve SAP utilization became something more fundamental: a changein how the organization manages operational performance.
Instead offunctions interpreting different versions of the truth, teams couldincreasingly work from common signals, common priorities, and clearaccountability. SAP moved beyond being primarily a transactional system ofrecord and became a stronger foundation for identifying risk, prioritizingaction, and coordinating execution across the business.
Reveal helpsorganizations turn the SAP capabilities and data they already have into betterdecisions, stronger execution, improved working capital, and more reliableservice
