TOTAL South Africa, a key player in the petrochemical industry, faced mounting challenges in planning, integration, and inventory management—despite a robust SAP system. By partnering with Reveal, the company realigned its operations, activated SAP MRP, and eliminated third-party tools. The result: a 25% inventory reduction, 26% lower vendor liability, and a newly integrated supply chain that drives measurable business performance.

The Challenge

TOTAL South Africa operates across a complex national distribution network with 530 retail stations, supplying products ranging from jet fuel to high-performance lubricants. But despite SAP being in place, core supply chain processes were disconnected:

• Distribution planning occurred outside the SAP system, relying on disconnected tools
• Supply chain data lacked trust and visibility, causing planning misalignment
• Sales, distribution, and production operated in silos, flooding the network with excess inventory
• Poor transactional housekeeping and reactive management led to finger-pointing instead of collaboration

These issues created operational drag, missed revenue opportunities, and inflated carrying costs.

The Decision

TOTAL South Africa recognized that technology alone wasn’t the issue—it was the underutilization of SAP and the absence of an integrated operating model. Reveal was selected for its ability to close the gap between SAP's capabilities and the way teams actually used it.

The decision wasn’t about implementing new systems; it was about extracting value from existing tools and aligning people, process, and performance.

The Transformation

Reveal guided TOTAL through a strategic operational realignment that shifted both mindset and execution:

• Activated SAP MRP across the distribution network—eliminating reliance on third-party planning tools
• Educated teams on data maturity and planning accountability, boosting system trust and adoption
• Formed daily Process-Aligned Teams (PATs) to address exception messages in real-time, improving agility and coordination
• Established KPIs directly tied to business goals—driving accountability and proactive management
• Certified internal knowledge centers to ensure sustainable SAP excellence

This hands-on, outcome-driven approach empowered teams to make better decisions with the tools they already had.

The Results

• 25% reduction in inventory levels—freeing up working capital and improving stock turnover
• 26% decrease in vendor liability value—enhancing cash flow and supplier alignment
• 60% reduction in exceptions, even after activating MRP across the network
• 20% reduction in dead stock at the production facility
• Streamlined order fulfillment and enhanced measurement of lost sales opportunities
• Fully integrated planning process with sales, distribution, and production aligned around shared KPIs

TOTAL South Africa’s transformation proves that the value isn’t in more systems—it’s in using the right system better. By unlocking profit hidden in their operations and closing the SAP performance gap, the company gained control, visibility, and efficiency across its supply chain.

Is your SAP system doing everything it can? If not, Reveal can help you turn it into a performance engine.