Learning From Opposites Procurement vs. Customer Service

Reaching Across Functional Boundaries

Most organizations—perhaps yours is one of them—truly believe they are fulfilling their on-time in-full (OTIF) promises to their customers. But a recent survey from Bain & Company should give them pause. In that survey, 80% of respondents believed they delivered a “superior customer experience.” But customers sang a different tune: they stated that only 8% of companies were really delivering what they wanted.

Keeping our customer promises should always be front and center of any organization’s efforts. But that is not easy to achieve when procurement and customer service — two sides of the same coin in improving supply chain performance— are not working seamlessly together. Too often, each one views the other as “not understanding our side of the business”, torpedoing any chance of a collaborative effort. We should take caution from the well-known saying: “To go fast, go alone. To go far, go together.”

It takes active listening and cohesiveness to go together and work toward the fine tuning of an organization’s supply chain. When that happens, we reach the sweet spot of becoming the customer that suppliers are eager to work with and sell to as a partner (customer of choice) and become the supplier that customers are eager to work with and buy from as a partner (supplier of choice).

Connect

Discover where and when to connect with Reveal at upcoming webinars and industry events.

Business Guide to S/4 vs. ECC's Production Finite Scheduling

April 12, 2023
11:00 am
CST
With
Eacliffe
and
David
Learn more

Business Guide to S/4 vs. ECC's Extended Warehouse Management

June 21, 2023
11:00 am
CST
With
Steve
and
Jason
Learn more

Business Guide to S/4 vs. ECC's Sales Order Monitoring & ATP

August 16, 2023
11:00 am
CST
With
Marcie
and
Kristie
Learn more

Business Guide to S4 vs. ECC's Purchasing Spend Analysis

October 18, 2023
11:00 am
CST
With
Wayne
and
Peyton
Learn more

MasterClass SAP Supply Chain Bootcamp

Apr 19, 2023
Apr 21, 2023
Virtual
Find out more

Gartner Supply Chain Symposium Xpo 2023

May 8, 2023
May 10, 2023
Orlando, FL
Find out more

MasterClass SAP Supply Chain Bootcamp

Jul 19, 2023
Jul 20, 2023
Virtual
Find out more
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