The Challenge

Despite its robust infrastructure and market presence, CITGO Lubricants was grappling with serious operational inefficiencies. Low confidence in SAP data, underutilized system features, and fragmented spreadsheet-driven planning led to excess inventory, reactive decision-making, and missed service-level targets. These challenges translated into eroded margins, constrained throughput, and growing frustration across teams – symptoms that resonate with executives aiming to drive performance in volatile, asset-intensive industries.

The Decision

Senior leadership at CITGO recognized that patchwork solutions and manual workarounds were no longer sustainable. They needed a strategic partner who could deliver measurable ROI – not just a technical fix. Reveal's track record of unlocking profit hidden in the supply chain, their proven oVo¨ approach, and their ability to activate SAP's full potential without costly system overhauls made them the ideal choice. The decision was grounded in a desire for lasting change, improved visibility, and enhanced organizational alignment.

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The Transformation

Reveal led a comprehensive transformation that connected people, processes, and technology to CITGO's strategic goals. Through the oVo¨ methodology, teams were empowered to take ownership of their SAP environment. Education and hands-on coaching shifted the culture from spreadsheet dependency to data confidence, enabling smarter, real-time decisions. Key process improvements included exception management, master data governance, and enhanced demand and supply planning. Cross-functional collaboration became the norm, breaking down silos and accelerating decision-making.

The Results

The transformation delivered quantifiable, sustainable results:

• $22 million reduction in average inventory, freeing up working capital and reducing holding costs.
• 70% decrease in potential service-level breakdowns, improving schedule adherence and boosting On-Time, In-Full performance.
• Significant reduction in manual efforts and firefighting, as teams adopted standardized processes and relied more confidently on SAP-generated insights.

These outcomes drove not only financial and operational gains but also elevated both employee engagement and customer satisfaction – outcomes that directly contribute to long-term business value.

CITGO Lubricants's success with Reveal showcases how organizations can unlock hidden profit and transform SAP from an underutilized system into a strategic asset. In industries where operational discipline and agility are non-negotiable, Reveal helps companies close the performance gap and drive measurable impact.